Payment Guide

Smile Important To Know Before Ordering Smile

 

 

 

Shipping & Handling Time

 

We ship internationally to any country served by PayPal 

 

Item                        Handling Time                                   Shipping Time      
                                                                            normal airmail    EMS
Wigs                      2~5 days after payment cleared    7~25 days        5~10 days
Custom Mohair Wig   5~10 days after payment cleared   7-25 days        5~10 days
Shoes                    2-5 days after payment cleared      7-25 days        5~10 days
Eyes                      2~5 days after payment cleared     7~25 days       5~10 days     
Clothes                  5~10 days after payment cleared    7-25 days        5~10 days
Other accessories    2~5 days after payment cleared      7~25 days       5~10 days

 
Kindly please understand that delivery time might be longer caused by bad weather, customs office checking or other issues out of our control.

                             

Taxes & Import Duties

 

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

 

Please check with your country's customs office to determine what these additional costs will be prior to buying

 

Payment

 

 

 

Currently, we accept payment via Paypal only, and we only accept order from our website . We start processing after payment cleared. If you use e-check via Paypal, we need 5~7 days to wait for payment to be cleared.

 

Our Paypal account is zhoulingfeng@hotmail.com
 


Return & Refund

 

1. If you are not completely satisfied with your order you may return it within 30 days from your order date for an exchange or refund.

 

2. All non-defective products must be in their original packaging, and in as-new condition.

 

3. Returned packages must include s a copy of your printed invoice. If you do not have your invoice, please include your name, address and phone number so we may contact you regarding any questions we may have.

 

4. We are not responsible for damage to the print-head or circuitry as a result of improper handling, storage or misuse. When removing protective tape and devices please be sure not to damage these areas.

 

5. Requests for replacement cartridges or refunds will not be granted until your returned packages have been received.

 

6. Please allow up to 15 business days to process your return from the time it reaches our warehouse. If you need an immediate replacement, we recommend that you place a new order and request a refund of the original order separately.

 

7. We are not responsible for customer shipping costs to return non-defective or incorrectly ordered products.

 


Contact

 

For any questions, please contact us as follows

 

Email address :     moonlight29@gmail.com      moonlightdoll@126.com

MSN            :      moonlight29@gmail.com