Before Ordering

 

Smile Important To Know Before Ordering Smile

 

 

 

Shipping & Handling Time

 

We ship internationally to any country served by PayPal 

 

ITEM

HANDLING TIME

(after payment)

 

DELIVERY TIME

( NORMAL AIRMAIL)

 

DELIVERY TIME

(EMS)

 

 US & Europe

Other Countries 

 
Wigs 2-5 days 7-15 days  10-25 days 3-10 business days
Custom Mohair Wig 5-10 days 7-15 days 10-25 days 3-10 business days
Shoes 2-5 days 7-15 days 10-25 days 3-10 business days
Eyes 2-5 days 7-15 days   10-25 days 3-10 business days
Clothes (normal) 2-5 days 7-15 days 10-25 days 3-10 business days
Clothes (customized) 10-15 days 7-15 days 10-25 days 3-10 business days
Other Accessories 2-5 days 7-15 days 10-25 days 3-10 business days

Kindly please understand that delivery time might be longer caused by bad weather, customs office checking or other issues out of our control

 

Handling time and shipping time of wholesale order will  be different from above timing, please check with us for details of  wholesale order

 

 

Taxes & Import Duties

 

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

 

Please check with your country's customs office to determine what these additional costs will be prior to buying

 

Payment

 

 

 

Currently, we accept payment via Paypal only, and we only accept order from our website . We start processing after payment cleared. If you use e-check via Paypal, we need 5~7 days to wait for payment to be cleared.

 

Our Paypal account is yiyuanrong@hotmail.com
 


Return & Refund

 

1. If you are not completely satisfied with your order you may return it within 30 days from your order date for an exchange or refund.

 

2. All non-defective products must be in their original packaging, and in as-new condition.

 

3. Returned packages must include s a copy of your printed invoice. If you do not have your invoice, please include your name, address and phone number so we may contact you regarding any questions we may have.

 

4. We are not responsible for damage to the print-head or circuitry as a result of improper handling, storage or misuse. When removing protective tape and devices please be sure not to damage these areas.

 

5. Requests for replacement cartridges or refunds will not be granted until your returned packages have been received.

 

6. Please allow up to 15 business days to process your return from the time it reaches our warehouse. If you need an immediate replacement, we recommend that you place a new order and request a refund of the original order separately.

 

7. We are not responsible for customer shipping costs to return non-defective or incorrectly ordered products.

 


Contact

 

For any questions, please contact us as follows

 

Email address :     moonlightdoll@126.com

Skype           :     crystal_yi_sz